Privacy Policy

Welcome to Connectzly ("we," "us," "our," or "Company"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our AI-powered LinkedIn outreach SaaS product.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. Your continued use of Connectzly following the posting of revised Privacy Policy means that you accept and agree to the changes.

We collect information in the following ways:

1.1 Information You Provide Directly

• Account Registration: Name, email address, company name, job title, and payment information
• LinkedIn Integration: LinkedIn profile data, connections list, and messaging history (with your authorization)
• Campaign Data: Email addresses, messages, templates, and outreach preferences
• Communication: Emails, support tickets, feedback, and customer service interactions
• Profile Information: Company details, industry, team members, and preferences

1.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent, clicks, and navigation patterns
• Device Information: Browser type, operating system, IP address, and device identifiers
• Cookies and Tracking: Session cookies, persistent cookies, and similar tracking technologies
• Log Data: Server logs containing access times, referring URLs, and error information

1.3 Third-Party Information

We may receive data from LinkedIn and other third-party services when you authorize integration with your Connectzly account.

We use the information we collect for the following purposes:

• Providing, maintaining, and improving our services
• Creating and managing your account
• Processing payments and transactions
• Sending transactional emails (confirmations, receipts, account updates)
• Conducting marketing campaigns and promotional activities
• Analyzing usage patterns and service performance
• Personalizing your experience
• Responding to inquiries and providing customer support
• Detecting and preventing fraud and abuse
• Complying with legal obligations
• Improving our AI algorithms and machine learning models

We use cookies and similar tracking technologies to enhance your experience and monitor our service performance. These include:

3.1 Types of Cookies

• Essential Cookies: Required for platform functionality and security
• Performance Cookies: Help us understand how users interact with our service
• Marketing Cookies: Used to track marketing effectiveness and personalization
• Preference Cookies: Remember your settings and preferences

3.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our platform. We recommend allowing essential cookies while you can choose to opt-out of non-essential cookies.

Connectzly integrates with LinkedIn to provide outreach functionality. When you authorize this integration:

• We access your LinkedIn profile information and connections
• LinkedIn shares your profile data with us through their official API
• We handle this data according to both our Privacy Policy and LinkedIn's data use policies
• You can revoke our access to your LinkedIn account at any time through your LinkedIn settings

We also use the following third-party services:

• Payment Processors: Stripe, Razorpay for secure payment handling
• Email Service Providers: SendGrid for transactional emails
• Analytics: Google Analytics for usage insights
• Cloud Infrastructure: AWS for data hosting and processing

Each third-party service has its own privacy policy. We encourage you to review them to understand how they handle your data.

We implement industry-standard security measures to protect your information:

• Encryption: All data transmitted through HTTPS/TLS encryption
• Storage Security: Data encrypted at rest in AWS secure data centers
• Access Controls: Strict authentication and authorization mechanisms
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Staff trained on data protection and security practices
• Incident Response: Procedures in place for breach detection and notification

While we employ robust security measures, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

As a data controller operating in India, we comply with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules).

6.1 Your Data Rights

Under Indian law, you have the right to:

• Access your personal data held by us
• Request correction or updating of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt-out of marketing communications
• Lodge a complaint with the relevant authority

6.2 Sensitive Personal Data

We classify the following as Sensitive Personal Data under SPDI Rules:

• Financial information (credit/debit card details, payment information)
• Passwords and authentication credentials
• Biometric data (if collected)
• Medical records or health data

We handle Sensitive Personal Data with the highest security standards and restrict access to authorized personnel only.

6.3 Grievance Officer

In accordance with Rule 6 of the SPDI Rules, we have appointed a Grievance Officer to address your data protection concerns. Please contact us at the address provided in Section 11.

We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Retention periods vary based on the type of data:

• Account Data: Retained for the duration of your account and 90 days after deletion
• Transaction Records: Retained for 7 years for compliance and audit purposes
• Campaign Data: Retained for 1 year after campaign completion
• Support Communications: Retained for 2 years for reference and improvement
• Log Files: Retained for 30 days for security and troubleshooting
• Marketing Data: Retained until you opt-out

You can request deletion of your data at any time, subject to legal and contractual obligations to retain certain information.

Connectzly is based in India. Your data is primarily stored and processed in India. However, we may transfer data to other countries for:

• Cloud service providers (AWS operates globally)
• LinkedIn's international servers
• Payment processor operations
• Legal compliance requirements

When we transfer data internationally, we implement appropriate safeguards including standard contractual clauses, data processing agreements, and compliance with Indian data protection laws. By using Connectzly, you consent to such transfers.

Connectzly is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete such information and terminate the minor's account.

If you believe we have collected information from a minor, please contact us immediately at support@connectzly.com.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website with an updated date
• Sending you an email notification
• Requesting your consent if required by law

Your continued use of Connectzly following such modifications constitutes your acceptance of the updated Privacy Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within 30 days of receipt.

As a Connectzly user, you have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Withdraw consent for data processing
• Opt-out of marketing communications
• Revoke third-party application access (LinkedIn, etc.)
• Lodge a complaint with data protection authorities
• Port your data to another service provider

To exercise any of these rights, please contact us using the information in Section 11.

Connectzly complies with the following regulations and standards:

• Information Technology Act, 2000 (ITA 2000)
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• General Data Protection Regulation (GDPR) principles where applicable
• Industry-standard data protection practices